This blog provides practical solutions for people who want to be organised at work, home and in life.

May Tip – Customer Service

Posted: May 1st, 2012 | Author: | Filed under: At work, In business | No Comments »

Hey welcome back! I've got plenty more organising hints and tips to share with you...

If you were a client would you be happy with the customer service your business provides?  Do you operate on time and do what you say you will?

Do you give an opportunity for clients to provide feedback?

Take a look at what you offer and spend this month improving it.



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Daylight savings is almost over in Victoria

Posted: March 30th, 2012 | Author: | Filed under: At home, At work | No Comments »

Victoria’s period of daylight saving will end on Sunday 1 April 2012. At end of daylight saving period, move clock back one hour at 3:00am summer time to 2:00am standard time (Eastern Standard Time).



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March Tip – Dabble in your database

Posted: March 5th, 2012 | Author: | Filed under: At work, In business | Tags: , , | No Comments »

Update your database with contact details received over the festive season – returned cards, rejected email addresses.  Do it Now whilst it is still fresh.

Make sure you do it and back it up both on and off site.  Have you followed up all the leads generated last month?



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January Tip – Failure to plan is planning to fail

Posted: January 1st, 2012 | Author: | Filed under: At work, In business | Tags: | No Comments »

The month to get your Business Plan, Budgets and Marketing Plan Sorted.

Review and update.  Have fun setting new goals and challenges for the next 6 to 12 months and look at your long term goals.



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Oh, the Places You’ll Go!

Posted: August 22nd, 2011 | Author: | Filed under: At work | Tags: , , | No Comments »

This fabulous Dr. Seuss poem provides food for thought regarding our approach towards challenges and the choices we make.  This will save you time by helping you to keep focused on your goals, get out of any slumps and have a laugh at the same time!  Are you waiting for something to come along or out there moving mountains?  Enjoy……

Oh, the Places You’ll Go!

Congratulations!

Today is your day.

You’re off to Great Places!

You’re off and away!

You have brains in your head.

You have feet in your shoes

You can steer yourself

any direction you choose.

You’re on your own.  And you know what you know.

And YOU  are the guy who’ll decide where to go.

You’ll look up and down streets.  Look ‘em over with care.

About some you will say, “I don’t choose to go there.”

With your head full of brains and your shoes full of feet,

you’re too smart to go down any not-so-good street.

And you may not find any

you’ll want to go down.

In that case, of course,

you’ll head straight out of town.

It’s opener there

in the wide open air.

Out there things can happen

and frequently do

to people as brainy

and footsy as you.

And when things start to happen,

don’t worry.  Don’t stew.

Just go right along.

You’ll  start happening too.

OH!

THE PLACES YOU’LL GO!

You’ll be on your way up!

You’ll be seeing great sights!

You’ll join the high fliers

who soar to high heights.

You won’t lag behind, because you’ll have the speed.

You’ll pass the whole gang and you’ll soon take the lead.

Wherever you fly, you’ll be the best of the best.

Wherever you go, you will top all the rest.

Except when you don’ t

Because, sometimes, you won’t.

I’m sorry to say so

but, sadly, it’s true

and Hang-ups

can happen to you.

You can get all hung up

in a prickle-ly perch.

And your gang will fly on.

You’ll be left in a Lurch.

You’ll come down from the Lurch

with an unpleasant bump.

And the chances are, then,

that you’ll be in a Slump.

And when you’re in a Slump,

you’re not in for much fun.

Un-slumping yourself

is not easily done.

You will come to a place where the streets are not marked.

Some windows are lighted.  But mostly they’re darked.

A place you could sprain both you elbow and chin!

Do you dare to stay out?  Do you dare to go in?

How much can you lose? How much can you win?

And IF  you go in, should you turn left or right…

or right-and-three-quarters? Or, maybe, not quite?

Or go around back and sneak in from behind?

Simple it’s not, I’m afraid you will find,

for a mind-maker-upper to make up his mind.

You can get so confused

that you’ll start in to race

down long wiggled roads at a break-necking pace

and grind on for miles across weirdish wild space,

headed, I fear, toward a most useless place.

The Waiting Place…

…for people just waiting.

Waiting for a  train to go

or a bus to come, or a plane to go

or the mail to come, or the rain to go

or the phone to ring, or the snow to snow

or waiting around for a Yes or a No

or waiting for their hair to grow.

Everyone is just waiting.

Waiting for the fish to bite

or waiting for wind to fly a kite

or waiting around for Friday night

or waiting, perhaps, for their Uncle Jake

or a pot to boil, or a Better Break

or a sting of pearls, or a pair of pants

or a wig with curls, or Another Chance.

Everyone is just waiting.

NO!

That’s not for you!

Somehow you’ll escape

all that waiting and staying.

You’ll find the bright places

where Boom Bands are playing.

With banner flip-flapping,

once more you’ll ride high!

Ready for anything under the sky.

Ready because you’re that kind of a guy!

Oh, the places you’ll go! There is fun to be done!

There are points to be scored.  there are games to be won.

And the magical things you can do with that ball

will make you the winning-est winner of all.

Fame!  You’ll be famous as famous can be,

with the whole wide world watching you win on TV.

Except when they don’t.

Because, sometimes, they won’t.

I’m afraid that some  times

you’ll play lonely games too.

Games you can’t win

’cause you’ll play against you.

All  Alone!

Whether you like it or not,

Alone will be something

you’ll be quite a lot.

And when you’re alone, there’s a very good chance

you’ll meet things that scare you right out of your pants.

There are some, down the road between hither and yon,

that can scare you so much you won’t want to go on.

But on you will go

though the weather be foul

On you will go

though your enemies prowl

On you will go

though the Hakken-Kraks howl

Onward up many

a frightening creek,

though your arms may get sore

and your sneakers may leak.

On and on you will hike

and I know you’ll hike far

and face up to your problems

whatever they are.

You’ll get mixed up, of course,

as you already know.

You’ll get mixed up

with many strange birds as you go.

So be sure when you step.

Step with care and great tact

and remember that Life’s

a Great Balancing Act.

Just never forget to be dexterous and deft.

And never  mix up your right foot with your left.

And will you succeed?

Yes! You will, indeed!

(98 and 3 / 4 percent guaranteed.)

KID, YOU’LL MOVE MOUNTAINS!

So…

be your name Buxbaum or Bixby or Bray

or Mordecai Ali Van Allen O’Shea,

you’re off to Great Places!

Today is your day!

Your mountain is waiting.

So…get on your way!

—Dr. Seuss



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Goals for 2011

Posted: February 1st, 2011 | Author: | Filed under: At work | Tags: , | No Comments »

What goals have you set for 2011? Checking email only twice a day with a
max of 5 lines per message – this is scary but I am willing to make it work
- anyone else want to be brave and try it with me!!



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February Tip – Are you ‘Out There’ in your target market?

Posted: February 1st, 2011 | Author: | Filed under: At work, In business | Tags: | No Comments »

Get your marketing Sorted this month.

Create opportunities, follow up leads, build relationships, renew your marketing tools/material, update your website.  Take a look at your business from an outside perspective and give it an overhaul.



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Making Meetings Marvellous

Posted: January 25th, 2011 | Author: | Filed under: At work | Tags: , | No Comments »

Technology is changing the format of traditional meetings.  You can ‘meet’ with people around the world via a phone link up or on line software where you can even see their faces!

Here are 4 steps to improve the efficiency and effectiveness of meetings be they virtual or actual.

Step 1.       Prepare attendees with background information or reports in advance

Step 2.       Have a realistic agenda and effective chairperson

Step 3.       Create a clear ‘To Do’ list – who, what & by when

Step 4.       Make people accountable – follow up the ‘To Do’ list

If your internal meetings get cancelled review their purpose so they are of value to everyone.

Run over time? Consider separating meetings for ‘big picture’ and ‘detail’ items.

Meetings are Marvellous for resolving and moving forward through discussing, deciding, delegating and DOING!



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How to Be a Leader in a Field

Posted: January 4th, 2011 | Author: | Filed under: At work | Tags: , | No Comments »

A leader is a person followed by others.  I once read that ‘leaders are people who take responsibility for their own actions.  They see a gap between what is, either in the form of a problem or an opportunity, and they do something about it’.

Nelson Mandela is one of my role models.  He saw a gap, had a vision for the future and continued to lead his people despite some challenges that would have stopped the average person.

His inauguration speech helps to understand what it takes to be a leader……

“Our deepest fear is not that we are inadequate.
Our deepest fear is that we are powerful beyond measure.
It is our Light, not our Darkness that frightens us.
We ask ourselves, who am I to be brilliant, gorgeous, talented, fabulous?
Actually, who are you NOT to be?
You are a child of God.
Your playing small does not serve the world.
There is nothing enlightened about shrinking so that others won’t feel insecure around you.
We are born to make manifest the glory of God that is within us.
It is not just some of us, it is everyone.
And as we let our own light shine, we unconsciously give other people permission to do the same.
As we are liberated from our fear our presence automatically liberates others”.

What would it look like in your field to shine and therefore lead others to shine?  What would a ‘shining’ plumber look like?  What would he value? Integrity (doing what he says he’ll do), punctuality, honestly, efficiency, best practice standard of work etc.

I encourage you to look at people you consider to be leaders and understand why people follow them. What do they value? What do they do?  They might not consider themselves a leader – these are the people I find inspiring.  They constantly strive for never-ending improvement across all areas of their life.   They learn from their mistakes, they remove barriers and above all remain true to their own values and principles.

What values are required to be a leader in your field.  Are you prepared to take responsibility for your actions and continue to strive for excellence?

Top Tip - Leaders need followers – decide which is for you and go for it!



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Email Management

Posted: December 16th, 2010 | Author: | Filed under: At work | No Comments »

Who’s in charge?  Here is how you can manage your inbox if you use Outlook 2007.  The menu items in more recent versions would be similar – this information tells you what to look for!

Manage You

  • Block out a set amount of time to check and respond to emails and STICK to it – eg 10 mins every 2 hours.
  • Prioritise what you need to reply to on the spot.  Knock off as many instant replies as you can eg meeting availability requests etc.
  • Block out time in your diary to comeback and respond to more detailed emails/issues.
  • Turn off notifications/popups that show new messages – you choose when to check, not the email.

Manage the software

You can make emails received from certain people a different colour to assist you with prioritising.  Visit ‘Organise’ on the ‘Tools’ menu.  Select ‘using colours’/’colour messages from xxxxxx’ and choose the colour.

To put emails that you are only cc’d on into their own folder.  Set up new rule, select ‘move messages from someone to a folder’/’where my name is in the cc box’/’move it to specified folder’/select specified folder (maybe create a ‘cc’ folder).

To see the first couple of lines of an email in your inbox.  Select ‘Using views’/’messages with auto preview’.

Making a quick appointment.  Drag an email across to the ‘Calendar’ bar and it will open up an appointment and put the email text into the meeting notes.  This can help you be prepared for meetings by having all the information in one place.  You can also attach emails to the meeting – Choose insert from the appointment menu/select ‘attach item’ for an email or ‘attach file’ for a document.

Set up a quick task.  You can also drag an email across to the task bar and set up a task so the email text is already in there.  You can set a start date/due date/reminder and track the status.

Set up a quick contact.  Again drag the email across to the contacts bar and it will open a ‘contact card’ with the senders details inserted and the body of the email in the notes.

These are just a few features of using Outlook that will save you time and make the most of a software product that can support you to be organised! If you have any other tips to share please feel free to post them onto my blog at www.clarefountain.com.  This article will also be posted there so you can easily share it with others!

Top Tip

Make sure you manage your email before it mangles you!!!



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